Terms & Conditions

Purchase Conditions The following are the standard sales conditions for consumer purchases of goods made over the internet. The purchase is governed by these conditions, and consumer purchases are mainly regulated by several acts such as the

• Contracts Act,

• The Consumer Purchases Act,

• The Marketing Act,

• The Right of Cancellation Act, and

• The E-commerce Act.

These laws provide the consumer with inalienable rights, and the terms of this agreement should not be viewed as limiting these statutory rights. Instead, they outline the most significant rights and obligations for the trade. The ordering solution's information, the sales conditions, and any individually agreed-upon terms are all included in the agreement. In the event of a discrepancy between such information, the individually agreed-upon terms shall control, provided that such terms do not conflict with applicable law. The agreement will be supplemented by any applicable legislative clauses that govern the exchange of commodities between businesses and consumers.

Parties: The parties to the agreement are the buyer, who is the customer placing the order, and the seller, loraaj, with addresses at Beverveien 29 0596 OSLO, Norway and organization number 826500212.

VAT is included in every price displayed in the online store. The buyer must pay the full amount, which includes all taxes and additional expenses, as mentioned in the pricing for the goods and services. The buyer is not liable for any additional expenses that the seller did not disclose to them before the sale. The seller maintains the right to adjust prices, deal with colour discrepancies and sold-out items, and fix typographical errors. When the customer sends the order to the seller, the agreement is legally binding for both parties. If there is an error in the buyer's order, the seller's offer, or the ordering system in the online store, and the other party knew or should have known that there was an error, the agreement is not binding.

From the moment the goods are sent to the customer, the seller has the right to request payment. If the buyer pays using a credit or debit card, the vendor will put the whole purchase price on the card when the order is placed. On the day the item is sent, the card is charged.

When the buyer or their agent takes possession of the item, the delivery has occurred. The seller must deliver the items to the buyer without undue delay and no later than 30 days following the customer's order if there is no delivery deadline indicated in the order solution. Unless the parties otherwise agree, the products must be delivered to the customer. Reservations and orders are not delivered to Svalbard. When the buyer or their representative receives the items, the risk of the goods shifts to them. The buyer can cancel the purchase within 14 days of receiving the item by notifying the seller of the use of the right of withdrawal. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should be made in writing (right of the withdrawal form, e-mail, or letter). The goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal. The buyer is responsible for the direct costs of returning the item unless otherwise agreed upon or the seller has failed to state that the buyer must cover the return costs. The seller cannot charge a fee for the buyer's use of the right of withdrawal. The buyer may examine or test the goods reasonably and necessarily to determine their nature, properties, and function, without losing the right of withdrawal. If the examination or testing goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods. Without undue delay and within 14 days of obtaining notice that the buyer intends to exercise their right to cancel, the seller is required to reimburse the customer for the purchase amount. The seller has the right to withhold payment until either the buyer provides proof that the items have been returned or the seller receives the goods from the buyer.

The buyer has rights under Chapter 5 of the Consumer Buying Act if the seller fails to deliver the products or delivers them after the scheduled time and it was not the customer's fault. These options include delaying payment, requesting delivery of the items, terminating the contract, and requesting financial compensation from the supplier. To have written proof of their claim, the buyer should submit any claims for default powers in writing, such as by email. The buyer has the right to stand by the deal and ask the seller to carry out their end of the bargain. Nevertheless, the buyer cannot insist on fulfilment if there is an insurmountable hurdle that the seller is unable to overcome, or if the expense or inconvenience to the seller to fulfil is disproportionately great compared to the buyer's interest in the fulfilment. Nonetheless, the buyer may still ask for fulfilment if the obstruction is removed within a reasonable amount of time. If the buyer unnecessarily postpones making the claim, they lose their right to demand fulfilment.

The buyer should ask the vendor to deliver the items within a reasonable extension of time if the seller doesn't deliver at the scheduled time. The buyer may cancel the order if the supplier does not deliver the products by the extended deadline. Nonetheless, the buyer has the right to cancel the order right away if the vendor declines to deliver the item. The same holds if delivery at the appointed time was necessary for the agreement to be finalized or if the buyer has already informed the seller that the delivery time is important. Buyer must submit a claim for cancellation within a reasonable amount of time if the items are delivered after the buyer-imposed extension date or after the delivery window required by the agreement. Unless the seller can demonstrate that the delay was brought on by an unforeseen barrier beyond their control that they were unable to avoid or alleviate, the buyer has the right to seek compensation for small losses brought on by the delay.

Defects in goods: If a product has a defect, the buyer should inform the seller within a reasonable time after discovering the defect or when it should have been discovered. If the buyer informs the seller within two months of discovering the defect, it is considered timely. Complaints can be made within two years of taking over the item, or five years if the product is intended to last significantly longer. If the defect is not due to the buyer or circumstances on their side, the buyer can withhold the purchase price, demand rectification or redelivery, ask for a price reduction, demand the contract be terminated, and/or ask for compensation from the seller, according to Chapter 6 of the Consumer Purchase Act. Complaints should be made in writing. The buyer can choose between rectification and redelivery of equivalent items. However, if it is impossible or too costly for the seller, they can object. The seller must make the correction or redelivery within a reasonable time and cannot make more than two remedial attempts for the same defect. If the item is not corrected or redelivered, the buyer can demand a suitable price discount. The price reduction should correspond to the ratio between the reduced and agreed price and the item's value in a defective and contractual condition. In some cases, the price discount can be equal to the defect's significance to the buyer. If the defect is not insignificant and the goods have not been corrected or redelivered, the buyer can cancel the purchase.

If the buyer fails to fulfil their obligations under the agreement or the law, such as not paying for the goods, the seller has the right to withhold the goods, demand fulfilment of the agreement, terminate the agreement, and seek compensation from the buyer following the Consumer Purchase Act, chapter 9. Additionally, the seller may demand interest for late payment, debt collection fees, and a reasonable fee for uncollected goods, depending on the circumstances. The seller can demand that the buyer pays the purchase price and fulfil their obligations under the agreement. However, the seller cannot demand fulfilment if they wait an unreasonably long time to make the claim, or if the goods have already been delivered. If the buyer has a significant payment default or other significant default, the seller has the right to terminate the agreement. However, the seller cannot withdraw if the entire purchase price has been paid. If the seller sets a reasonable deadline for fulfilment and the buyer fails to pay within this deadline, the seller can cancel the purchase. Interest for late payment/debt collection fee If the buyer fails to pay the purchase price, the seller can claim interest on the purchase price under the Late Interest Act. If the buyer still doesn't pay after being notified, they may be held liable for fees under the Debt Collection Act. Fee for uncollected, non-prepaid goods If the buyer fails to collect unpaid goods, the seller can charge a fee that covers their actual outlay for delivering the goods to the buyer. However, this fee cannot be charged to buyers who are under the age of 18.

Guarantee: When a seller or manufacturer provides a warranty, it adds to the buyer's existing rights under non-derogable legislation. Therefore, a warranty does not limit the buyer's right to file a complaint or claim for delay or defects, as explained in sections 9 and 10. Data:

Personal Information By using this service, you agree to the processing of your personal information as outlined in our privacy policy.

Cookies: Information about Cookies By purchasing goods through Loraaj, you agree to the use of cookies. Cookies, also known as information capsules, are a standard technology that most websites use today. These are small text files or data stored in your browser.

Conflict resolution: Conflict Resolution Complaints should be addressed to the seller within a reasonable timeframe, as described in sections 9 and 10. The parties should attempt to resolve any disputes in a friendly manner. If this is not possible, the buyer may contact the Consumer Council for mediation.